Contact Us

Supplier Consultancy

For general inquiries, please open a Supplier Consultancy Ticket as follows:

1. Go here: go.ford/extranetaccess

2. Fill out the form with the following information:

   1. From the Service Type drop-down menu select Supplier Connectivity
   2. From the Service Sub-Type drop-down menu select Consultancy
   3. From the Service Action drop-down menu select Add

Note For general inquiries, on any required field for which you do not have information after this please specify "NA".

Supplier Connectivity

For supplier access, please open a Supplier Connectivity Ticket as follows:

1. Go here: go.ford/extranetaccess

2. Fill out the form with the following information:

   1. From the Service Type drop-down menu select Supplier Connectivity
   2. From the Service Sub-Type drop-down menu select the connectivity type you prefer
   3. From the Service Action drop-down menu select Add

Firewall and Router Access

OPTION 1 – IT CONNECT ticket

Important Reminders:

• CBID and Port and Protocols table (if exists) of the relevant application are documented with the access being required
• ECS review is successfully completed. ECS review can be requested from: go.ford/ecsrequest
• If the firewall access includes DPAPS (Dangerous Ports and Protocols) we require from the LL5 application data owner, as either an electronically signed email or a DocuSign document confirming the adequate compensation controls are in place

If all of this is already done then you can raise a Firewall and Router Access Ticket as follows:

1. Go here: go.ford/extranetaccess

2. Fill out the form with the following information:

   1. From the Service Type drop-down menu select Firewall and Router Access
   2. From the Service Action drop-down menu select Add/Change/Delete as required

OPTION 2 - FSS (Firewall Self-Service) ticket

Firewall Self-Service is a new offering from the Extranet team allowing application teams who understand their exact firewall requirements to submit a simple form to request new firewall rules, or make changes to existing rules owned by their application.

Important Reminders:

• Responsibility for submitting accurate information lies with the requestor. You must verify your own requests
• Connections should still be documented within your own diagrams (i.e. you must still keep your CBID/Tech07 accurate)
• If your change does not work as expected then you are responsible for resolving this issue. Please see the FAQs for more information
• In order to submit a Firewall Self-Service request, the requester must be an IT Contact for the APM being submitted

Special Note: DPAP (Dangerous Ports or Protocols) and emergency requests are out of scope for the self-service process, as is DCoF, GCP, PCF, and IERP

You can raise an FSS ticket from: go.ford/fss