Contact Us

Supplier Consultancy

For questions about supplier connections:

Please open a consultation ticket as follows:

1. Go here: Employee Center Homepage - Employee Center
2. Search by "supplier"
3. Select Network Supplier Connection Consultation
4. Fill out the form with supplier information and brief description
   **(please specify NA on any required field for which you do not have information)

For questions about supplier access to Ford resources:

Please open a consultation ticket as follows:

1. Go here: Employee Center Homepage - Employee Center
2. Search by "supplier"
3. Select Network Supplier Access Consultation
4. Fill out the form with a brief description.

Supplier Connectivity

To create/delete or do any changes in any existing supplier tunnel:

Please open a ticket as follows:

1. Go here: Employee Center Homepage - Employee Center
2. Search by "supplier"
3. Select Network Supplier Connection

Firewall and Router Access

To create/remove or do any changes in any existing supplier firewall access you have two options:

OPTION 1 – ServiceNow ticket

This option is intended for complex changes that require the support from our Supplier Connectivity team, or for Emergency ones. Also, for changes which involve DPAP (Dangerous Ports or Protocols) and GCP, PCF, IERP or Zscaler accesses.

Important Reminders:

• CBID and Port and Protocols table (if exists) of the relevant application are documented with the access being required
• ECS review is successfully completed. ECS review can be requested from: go.ford/ecsrequest
• If the firewall access includes DPAPS (Dangerous Ports and Protocols) we require from the LL5 application data owner, as either an electronically signed email or a DocuSign document confirming the adequate compensation controls are in place

If all of this is already done then you can raise a ticket as follows:

1. Go here: Employee Center Homepage - Employee Center
2. Search by "supplier"
3. Select Network Supplier Access

OPTION 2 - FSS (Firewall Self-Service) ticket

This option is intended for simple changes in other scenarios not included in the OPTION 1.

Important Reminders:

• Responsibility for submitting accurate information lies with the requestor. You must verify your own requests
• Connections should still be documented within your own diagrams (i.e. you must still keep your CBID/Tech07 accurate)
• If your change does not work as expected then you are responsible for resolving this issue. Please see the FAQs for more information
• To submit a Firewall Self-Service request, the requester must be an IT Contact for the APM owning the resources to be accessed

You can raise an FSS ticket from: go.ford/fss